Customer Service

Customer Service

Shipping & Delivery
Gomotoshop.com does everything it can to ship your order as soon as possible. Most orders will ship within 2-3 business days. However sometimes there are unexpected delays caused by a manufacture. If this happens, Gomotoshop.com will notify you automatically via email. Gomotoshop.com ships from multiple fulfillment centers. This may cause your order to arrive in separate packages.


Standard Shipping 2 Day Shipping Next Day Shipping
Order less than $99.00 $7.99 $17.99 $27.99
Order greater than $99.00 Free $9.99 $19.99

Sales Tax will be charged for all order shipped to Illinois.
Alaska:
All orders shipping to Alaska will be charged a $9.99 shipping fee regardless of order value. Unfortunately, we are unable to ship Hazardous or Oversized items to Alaska at this time.
Hawaii:
All orders shipping to Hawaii will be charged a $9.99 shipping fee regardless of order value. Unfortunately, we are unable to ship Hazardous or Oversized items to Hawaii at this time.
Puerto Rico:
All orders shipping to Puerto Rico will be charged a $39.99 shipping fee regardless of order value. Unfortunately, we are unable to ship Hazardous or Oversized items to Puerto Rico at this time.
Canada:
All orders shipping to Canada will be charged a $39.99 shipping fee + duties & taxes regardless of order value. Unfortunately, we are unable to ship Hazardous or Oversized items to Canada at this time.
International Shipments:
You will be charged freight + Duties & Taxes. You will be notified of these fees before gomotoshop.com ships your order

Orders with hazardous items will be shipped by Ground only.
Orders with Tires/Oversized items will have limited shipping options and limited to Ground delivery only.

Privacy & Security
This privacy policy sets out how GoMotoShop.com uses and protects any information that you give GoMotoShop.com when you use this website. GoMotoShop.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. GoMotoShop.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.Learn more.
Returns & Replacements

Gomotoshop.com offers a no hassle, easy return policy. Return new/unused items to Gomotoshop.com within 60 days of receipt and receive a refund for the item price paid. Shipping fees and any other costs associated are non-refundable.

Items that have been used or installed will not be accepted for refund. Returns must be in original condition including all packaging, tags, accessories and manuals. Do not use the manufacturer box as the shipping box. GoMotoShop.com RMA # must be written on the box. Items received which do not meet these criteria will not be accepted and will be sent back to you at your expense.

To obtain a RMA#, log into your gomotoshop.com account and retrieve your Order Details and then contact us via phone @ 877-790-0101 or email us at info@gomotoshop.com. Once you receive your RMA you will receive direction on where to ship your item. Keep a copy of your tracking number as GoMotoShop.com is not responsible for lost packages. If GoMotoShop.com sees fit you will be issued a store credit.

Ordering
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell..
Pricing & Promotions
Prices and availability are subject to change without notice. In the event a good or service to be provided by GoMotoShop.com is listed on this Web site at an incorrect price or with incorrect information due to typographical error or errors in pricing or product information received from our suppliers, GoMotoShop.com shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.
Viewing Orders
In order to view your orders you must log in. Once logged in click on the account link which will take you to your account dashboard. On the left side column you will see your account quicklinks.Click on My Orders to see your orders. To see the order details plseas click on view order in your order history table. You will see all information regarding your order on this page including your order status and product SKU.
Accounts
You will need a unique password for access to certain portions of this Web site. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under the password.
Updating Account Information
In order to update your account information you must log in. Once logged in click on the account link which will take you to your account dashboard. On the left side column you will see your account quicklinks.In order to change your name, email and password you will have to access the Account Information section. In order to change your billing and shipping addresses you will have to access the address book. Once your changes are made please remeber to save.
Compliance with the law
You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of this Web site and your purchases of products or services through this Web site. While GoMotoShop.com makes every effort to present accurate and reliable information on this Web site, GoMotoShop.com does not endorse, approve or certify such information, nor does it guarantee the accuracy, completeness, efficacy, or timeliness of such information.